Shipping & Returns
Shipping Policy
We currently ship to the UK and Europe.
UK
All of our parcels are sent using one of the below Royal Mail services.
Tracked 24. Our fastest option. This usually takes 2-4 working days from date of purchase.
Tracked 48. Not in a hurry? This service usually takes 3 – 10 working days from date of purchase.
Economy. On a budget? Our lowest cost option. Items sent Economy will be sent using Royal Mail’s Tracked 48 service. This service should take 3 – 10 working days from date of purchase.
We will also switch out our snazzy packaging and replace it with recycled/plain packaging helping both your pockets and the planet! Please note items sent economy are only insured up to £20.
Please note - Alma is not responsible for any items lost or damaged in transit, items sent tracked 24/48 are insured by Royal mail up to £150.
Costs:
Tracked 24
£6.50 Small/Medium parcels
£8 Medium/large parcels
Tracked 48
£5.50 Small/Medium parcels
£7 Medium/large parcels
Economy/2nd class
£4.50 Small/Medium parcels
£6 Medium/large parcels
Return & Exchange Policy
If you change your mind.
We’re confident you'll love your purchase however if you are not, you can return your goods within 28 days of receipt for a refund. Returned items must be in the same condition as delivered and packed in the original packaging. Postage is payable by the customer.
We advise that any returns are sent by registered post as we cannot refund items lost or damaged during return transit.
Please note - for hygiene reasons all sales of earrings are final.
Faulty/damaged items.
We take every precaution to ensure that your purchase will reach you in perfect condition however if your goods arrive damaged or are faulty, we will happily refund.
If items arrive damaged, please notify us by email at info@alma-store.co.uk providing photos of the damaged item(s) within 24 hours of receipt.
If an item is faulty, please email us at info@alma-store.co.uk providing photos of the fault as soon as it becomes apparent.
You may be asked to return the damaged item(s) however if this is the case we will provide you with a paid postage label.