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Shipping & Returns

Shipping Policy

We currently ship to the UK and Europe. 

UK 

All of our parcels are sent using one of the below Royal Mail services.

Tracked 24. Our standard/fastest option. Arrives 24 hours from dispatch. This usually takes 2-4 working days from date of purchase.

​Tracked 48. Not in a hurry? This service usually takes 3 – 7  working days from date of purchase.

Economy/ 2nd Class. On a budget? Our lowest cost option. Items sent Economy will be sent using Royal Mail’s 2nd class service. This service should take 3 – 10 working days from date of purchase.

Please note tracking will not be available. We will also omit some of our more snazzy packaging and replace it with recycled/plain packaging helping both your pockets and the planet!

PLEASE NOTE: Packages sent using this option are only insured up to a total of £20. Alma are not liable for any losses where packages are lost, damaged or stolen so please consider using Tracked options for orders totalling over £20.

We are currently unable to offer express shipping however if you need something urgently please do get in touch and we will do our best to accommodate!

Costs:

Tracked 24

 

£4.50    Small/Medium parcels 

£7         Medium/large parcels 

Tracked 48 

£4         Small/Medium parcels 

£6         Medium/large parcels 

Economy/2nd class

 

£3         Small/Medium parcels 

£5         Medium/large parcels 

Free Tracked 24 delivery when spending over £50!!

Europe

We have been given this advice from Royal Mail so please note: Each country has their own duties and taxes, so you are responsible for any incurred fees when you receive your order. 

  • Orders between 10€ and 150€ customers are likely to be charged Import Tax and a handling fee.

  • Orders over 150€ customers are likely to be charged Import Tax, handling fee AND a Customs Charge 

  • We cannot classify your order as a GIFT to be exempt from custom charges. 'Gifts' must be sent personally and not through a trading business. If we classify your order as a gift on the customs paperwork, we will get charged and penalised for breaking the law. 

For international delivery our standard charges are based on Royal Mail's prices for different world zones. More information can be found here.

We are only able to post parcels under 2kg. 

 

Europe (EU)

£9 - tracked shipping for small/letterbox parcels

£15 - tracked shipping for parcels under 2kg

*If you place an order for over 2kg we will contact you to discuss options. We can offer a refund for all or some of the items or we can arrange additional shipping costs to be covered for a 2nd parcel.  

Return & Exchange Policy

If you change your mind.

We’re confident you'll love your purchase however if you are not, you can return your goods within 28 days of receipt for a refund. Returned items must be in the same condition as delivered and packed in the original packaging. Postage is payable by the customer.

We advise that any returns are sent by registered post as we cannot refund items lost or damaged during return transit.

Please note - for hygiene reasons all sales of earrings are final. 

Faulty/damaged items.

We take every precaution to ensure that your purchase will reach you in perfect condition however if your goods arrive damaged or are faulty, we will happily refund.

If items arrive damaged, please notify us by email at info@alma-store.co.uk providing photos of the damaged item(s) within 24 hours of receipt.

If an item is faulty, please email us at info@alma-store.co.uk providing photos of the fault as soon as it becomes apparent.

You may be asked to return the damaged item(s) however if this is the case we will provide you with a paid postage label.    

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