FREE STANDARD SHIPPING - when you spend £50 - FREE EXPRESS SHIPPING - when you spend £75
Shipping & Returns
Shipping Policy
We currently ship to the UK only.
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UK
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All of our parcels are sent using one of the below Royal Mail services. Please note - we aim to dispatch all orders within 2-3 working days.
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​​Tracked 24. FREE WHEN YOU SPEND £75 + Our fastest option. This usually takes 1-2 working days from date of dispatch. ​​​
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​Tracked 48. FREE WHEN YOU SPEND £30 + Not in a hurry? This service usually takes 2-4 working days from date of dispatch.
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Economy. On a budget? Our lowest cost option. Items sent Economy will be sent using Royal Mail’s Tracked 48 service. This service should take 2-4 working days from date of dispatch.
We will also switch out our snazzy packaging and replace it with recycled/plain packaging helping both your pockets and the planet! Please note items sent economy are only insured up to £20.
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Please note - Alma is not responsible for any items delayed, lost or damaged in transit, items sent tracked 24/48 are insured by Royal mail up to £150.
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Costs:
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Tracked 24
£6.50 Small/Medium parcels
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£8 Medium/large parcels
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Tracked 48
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£5.50 Small/Medium parcels
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£7 Medium/large parcels
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Economy/2nd class
£4.50 Small/Medium parcels
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£6 Medium/large parcels ​
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Return & Exchange Policy
If you change your mind.
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We’re confident you'll love your purchase however if you are not, you can return your goods within 28 days of receipt for a refund. Returned items must be in the same condition as delivered and packed in the original packaging. Postage is payable by the customer.
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We advise that any returns are sent by registered post as we cannot refund items lost or damaged during return transit.
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Please note - for hygiene reasons all sales of earrings are final.
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Faulty/damaged items.
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We take every precaution to ensure that your purchase will reach you in perfect condition however if your goods arrive damaged or are faulty, we will happily refund.
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If items arrive damaged, please notify us by email at info@alma-store.co.uk providing photos of the damaged item(s) within 24 hours of receipt.
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If an item is faulty, please email us at info@alma-store.co.uk providing photos of the fault as soon as it becomes apparent.
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You may be asked to return the damaged item(s) however if this is the case we will provide you with a paid postage label.