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Shipping & Returns

Shipping Policy

We currently ship to the UK and Europe. 

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UK 

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All of our parcels are sent using one of the below Royal Mail services.

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Tracked 24. Our standard/fastest option. Arrives 24 hours from dispatch. This usually takes 2-4 working days from date of purchase.  

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​Tracked 48. Not in a hurry? This service usually takes 3 – 10  working days from date of purchase.

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Economy. On a budget? Our lowest cost option. Items sent Economy will be sent using Royal Mail’s Tracked 48 service. This service should take 3 – 10 working days from date of purchase.

We will also switch out our snazzy packaging and replace it with recycled/plain packaging helping both your pockets and the planet! Please note items sent economy are only insured up to £20. 

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Please note - Alma is not responsible for any items lost or damaged in transit, items sent tracked 24/48 are insured by Royal mail up to £150. 

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Costs:

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Tracked 24

 

£6.50    Small/Medium parcels 

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£8        Medium/large parcels 

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Tracked 48 

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£5.50         Small/Medium parcels 

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£7         Medium/large parcels 

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Economy/2nd class

 

£4.50         Small/Medium parcels 

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£6        Medium/large parcels â€‹

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Return & Exchange Policy

If you change your mind.

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We’re confident you'll love your purchase however if you are not, you can return your goods within 28 days of receipt for a refund. Returned items must be in the same condition as delivered and packed in the original packaging. Postage is payable by the customer.

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We advise that any returns are sent by registered post as we cannot refund items lost or damaged during return transit.

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Please note - for hygiene reasons all sales of earrings are final. 

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Faulty/damaged items.

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We take every precaution to ensure that your purchase will reach you in perfect condition however if your goods arrive damaged or are faulty, we will happily refund.

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If items arrive damaged, please notify us by email at info@alma-store.co.uk providing photos of the damaged item(s) within 24 hours of receipt.

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If an item is faulty, please email us at info@alma-store.co.uk providing photos of the fault as soon as it becomes apparent.

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You may be asked to return the damaged item(s) however if this is the case we will provide you with a paid postage label.    

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