Shipping & Returns
Shipping Policy
We currently ship to the UK and Europe.
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UK
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All of our parcels are sent using one of the below Royal Mail services.
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Tracked 24. Our standard/fastest option. Arrives 24 hours from dispatch. This usually takes 2-4 working days from date of purchase.
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​Tracked 48. Not in a hurry? This service usually takes 3 – 7 working days from date of purchase.
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Economy/ 2nd Class. On a budget? Our lowest cost option. Items sent Economy will be sent using Royal Mail’s 2nd class service. This service should take 3 – 10 working days from date of purchase.
Please note tracking will not be available. We will also omit some of our more snazzy packaging and replace it with recycled/plain packaging helping both your pockets and the planet!
PLEASE NOTE: Packages sent using this option are only insured up to a total of £20. Alma are not liable for any losses where packages are lost, damaged or stolen so please consider using Tracked options for orders totalling over £20.
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We are currently unable to offer express shipping however if you need something urgently please do get in touch and we will do our best to accommodate!
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Costs:
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Tracked 24
£4.50 Small/Medium parcels
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£7 Medium/large parcels
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Tracked 48
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£4 Small/Medium parcels
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£6 Medium/large parcels
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Economy/2nd class
£3 Small/Medium parcels
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£5 Medium/large parcels
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Free Tracked 24 delivery when spending over £50!!
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Europe
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We have been given this advice from Royal Mail so please note: Each country has their own duties and taxes, so you are responsible for any incurred fees when you receive your order.
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Orders between 10€ and 150€ customers are likely to be charged Import Tax and a handling fee.
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Orders over 150€ customers are likely to be charged Import Tax, handling fee AND a Customs Charge
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We cannot classify your order as a GIFT to be exempt from custom charges. 'Gifts' must be sent personally and not through a trading business. If we classify your order as a gift on the customs paperwork, we will get charged and penalised for breaking the law.
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For international delivery our standard charges are based on Royal Mail's prices for different world zones. More information can be found here.
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We are only able to post parcels under 2kg.
Europe (EU)
£9 - tracked shipping for small/letterbox parcels
£15 - tracked shipping for parcels under 2kg
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*If you place an order for over 2kg we will contact you to discuss options. We can offer a refund for all or some of the items or we can arrange additional shipping costs to be covered for a 2nd parcel.
Return & Exchange Policy
If you change your mind.
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We’re confident you'll love your purchase however if you are not, you can return your goods within 28 days of receipt for a refund. Returned items must be in the same condition as delivered and packed in the original packaging. Postage is payable by the customer.
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We advise that any returns are sent by registered post as we cannot refund items lost or damaged during return transit.
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Please note - for hygiene reasons all sales of earrings are final.
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Faulty/damaged items.
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We take every precaution to ensure that your purchase will reach you in perfect condition however if your goods arrive damaged or are faulty, we will happily refund.
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If items arrive damaged, please notify us by email at info@alma-store.co.uk providing photos of the damaged item(s) within 24 hours of receipt.
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If an item is faulty, please email us at info@alma-store.co.uk providing photos of the fault as soon as it becomes apparent.
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You may be asked to return the damaged item(s) however if this is the case we will provide you with a paid postage label.